Claims Consulting Service

The proverbial ‘moment of truth’ is of highest importance both for the insurance company and for the customer: The process needs to be completed in the shortest possible time for the least cost and with the best possible customer experience.


Are you asking yourself

  • Is the client satisfied with your claims process, does he get what he expected?
  • What is the potential for efficiency gains in our claims value chain, what is our STP ratio and what is our leakage?
  • How can we transform our claims systems and processes?
  • What is our Target Operating Model for claims?

What you will get from us:

  • Target architecture for your Claims Operating Model
  • Identification of automation potential and road map for operationalisation
  • Analysis of efficiency and cost potential of claims process, also taking the customer’s expectation into account and leakage
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Our Approach

  • Analyse

    Analyse the claims process both from the claims department’s and from the client’s view

  • Interview

    Interviews with business owners and key-stakeholders

  • Business Scoping

    Analysis of KPI, processes, workflows, cycle-times and cost-structure

  • Claims Experience

    Workshop series on “claims experience”, on Target Operating Model, automation potential, efficiency potential, workflow

  • Plan

    Development of recommendation and roadmap

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Let's get in touch

  • 1. Tell us your needs

  • 2. Meet with us

  • 3. Get a tailormade offer

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