Claims Excellence

Insurers have always known that the claim is their defining moment, and providing a smooth claims experience is key. Turn your customer journeys into outstanding experiences through the thoughtful selection and management of engagement channels and appropriate messaging to boost customer satisfaction and business performance.


Are you asking yourself

  • What does claims excellence look like for your business?
  • How does your claims function compare to competitors in the market?
  • Is your bottom line being affected by insurance fraud?
  • Are your claims KPI’s aligned with your claims business vision?
  • How can digital technology help to optimise your claims process?

What you will get from us:

  • Identify operational efficiency areas
  • Target operating model
  • Current state discovery
  • Comparative study of competitors including maturity assessment
  • Implement digital claim technology to support vision
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Our Approach

  • Assessment

    In a first step, we conduct a baseline assessment. The as-is analysis is built on extensive interviews with relevant business owners.

  • Workshops

    In stakeholder workshops, we discuss the framework such as design principles, map the capabilities and start ideation.

  • Recommendations

    Based on the outcome of the workshops, we conduct and impact assessment and provide recommendations for the next steps.

  • Future State

    By leveraging our HEALTHINABOX© and INSURANCEINABOX© tool set we find the right-fit solution/product that fits the requirements.

  • Implementation

    We provide guidance in implementation and train your resources to manage changes in the future.

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Let's get in touch

  • 1. Tell us your needs

  • 2. Meet with us

  • 3. Get a tailormade offer

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