Sales and Customer Management (SCM)

Customer experience encompasses every aspect of what a company has to offer - the quality of customer care, of course, but also advertising, customer support, product and service features, ease of use, and reliability. Launch SCM within your organization to plan, control and execute all customer-related activities along the customer lifecycle to create the best possible customer experience.

Are you asking yourself

How can we enhance our customer experience?
How can we offer a seamless customer experience?
How can we realize up- and cross selling opportunities?
How can we lower the customer churn rate?
How can we implement a 360° customer view for our sales force?

What you will get from us:

Expertise on how to make best use of customer data
Personalized insurance services and customer interaction
Sales team enablement
Relationship management & digital marketing
Cross-organizational CRM

Skillset

Comprehensive Expertise and Experience in SCM

Channel strategies, customer journey, enterprise architecture and software implementation
Deep Expertise in customer-related Activities

Customer acquisition, lead management, relationship management, loyalty, retention
Strong Expertise in backend-related Activities

Support through efficiently streamlined processes and Information Systems