As cloud adoption accelerates across financial services, infrastructure transformation has become more than just a technical initiative, it’s a regulatory, operational, and strategically imperative.
In 2024, a leading European bank took a bold step forward: it launched the creation of two new cloud-based data centres to improve resilience, scale operations, and meet tightening regulatory standards. But to make the leap successfully, the bank knew it needed more than servers, it needed a new way of operating.
The challenge?
Like many banks, this institution faced inconsistent processes, siloed teams, and regulatory expectations that had outpaced its legacy infrastructure.
That’s where Synpulse came in.
Working hand-in-hand with stakeholders across IT, operations, compliance, and business teams, we helped the bank:
- Uncover pain points and process gaps
- Define a clear Target Operating Model (TOM) for future-state cloud operations
- Build a pragmatic, actionable plan to get there
Curious what it took?
- Over 50+ processes reviewed
- 8 TOM dimensions covered
- 35+ readiness assessments conducted
- All aligned to the bank’s regulatory obligations and transformation vision
Download the Full Use Case to Discover:
- How we structured the TOM to meet resilience and compliance goals
- The top insights that surprised senior stakeholders
- Our approach to driving alignment and ownership across business and IT
- Why the Head of Centre of Excellence called the outcome “detailed, fast-paced, and complete”
Don’t just move to the cloud. Move with clarity.
Get inspired by a real example of what it takes to successfully redesign your operating model and the impact it can have.
