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6-min read • 9 Jul 2026
Agentic AI
AI
NEOINSURANCE®
Target Operating Model (TOM)
Insurance
Global
From Experimentation to Autonomy: Measuring Readiness for the Agentic AI Insurer
Written by Giselle Lien, Claudio Eberle, Jason Amayun, and Matthias Blum
Figure: The path to becoming an Agentic AI-native insurer requires more than technology adoption. It demands integrated data, aligned governance, scalable operating models, and enterprise-wide orchestration.
Figure: Illustrative maturity profile of an insurer across ten Agentic AI dimensions. By comparing the current state (As-Is) with the target state (To-Be), organisations can identify capability gaps and prioritise transformation initiatives on their path towards becoming an Agentic AI-native insurer.
Our Experts In This Topic
OUR EXPERT
Silvan Stüssi
Managing Partner, Global Head of Insurance
Silvan heads Synpulse’s global insurance practice, advising leading insurers on strategic transformation programmes focused on digital capabilities, target operating models, and operational excellence. His work includes designing and launching new insurance organisations and digital operating models to help clients thrive in an ever-changing market.
OUR EXPERT
Matthias Blum
Associate Partner and Global Lead of NEOINSURANCE®
As Global Lead of NEOINSURANCE®, Matthias helps insurers define their future business and operating models in an increasingly digital and AI-driven landscape. He combines deep insurance expertise with market intelligence, maturity assessments, and practice-proven target operating model design knowhow to identify capability gaps, prioritise transformation initiatives, and translate strategic ambitions into actionable roadmaps.
OUR EXPERT
Jason Amayun
Director and Topic Expert of NEOINSURANCE®
Jason is an expert in insurance distribution with hands-on delivery experience across APAC, including NEOINSURANCE® initiatives. Most recently, he helped shape Synpulse’s Agentic AI Target Operating Model offering, leveraging AI to enhance advisory quality. With expertise in digital distribution, core systems, process mapping, and TOM design and implementation across APAC and the Middle East, he bridges strategy and execution to accelerate value delivery.
OUR EXPERT
Claudio Eberle
Consultant
Claudio combines hands-on expertise in designing agentic AI solutions with experience in insurance strategy, operating models, and process automation. As part of the NEOINSURANCE® team, he helps insurers assess and advance their Agentic AI maturity, identify capability gaps, and translate strategic AI ambitions into practical, value-driven outcomes.
Related Contents
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6-min read • 9 Jul 2026
Agentic AI
AI
NEOINSURANCE®
Target Operating Model (TOM)
Insurance
Global
From Experimentation to Autonomy: Measuring Readiness for the Agentic AI Insurer
Written by Giselle Lien, Claudio Eberle, Jason Amayun, and Matthias Blum
Figure: The path to becoming an Agentic AI-native insurer requires more than technology adoption. It demands integrated data, aligned governance, scalable operating models, and enterprise-wide orchestration.
Figure: Illustrative maturity profile of an insurer across ten Agentic AI dimensions. By comparing the current state (As-Is) with the target state (To-Be), organisations can identify capability gaps and prioritise transformation initiatives on their path towards becoming an Agentic AI-native insurer.
Our Experts In This Topic
OUR EXPERTSilvan Stüssi
Managing Partner, Global Head of Insurance
Silvan heads Synpulse’s global insurance practice, advising leading insurers on strategic transformation programmes focused on digital capabilities, target operating models, and operational excellence. His work includes designing and launching new insurance organisations and digital operating models to help clients thrive in an ever-changing market.
OUR EXPERTMatthias Blum
Associate Partner and Global Lead of NEOINSURANCE®
As Global Lead of NEOINSURANCE®, Matthias helps insurers define their future business and operating models in an increasingly digital and AI-driven landscape. He combines deep insurance expertise with market intelligence, maturity assessments, and practice-proven target operating model design knowhow to identify capability gaps, prioritise transformation initiatives, and translate strategic ambitions into actionable roadmaps.
OUR EXPERTJason Amayun
Director and Topic Expert of NEOINSURANCE®
Jason is an expert in insurance distribution with hands-on delivery experience across APAC, including NEOINSURANCE® initiatives. Most recently, he helped shape Synpulse’s Agentic AI Target Operating Model offering, leveraging AI to enhance advisory quality. With expertise in digital distribution, core systems, process mapping, and TOM design and implementation across APAC and the Middle East, he bridges strategy and execution to accelerate value delivery.
OUR EXPERTClaudio Eberle
Consultant
Claudio combines hands-on expertise in designing agentic AI solutions with experience in insurance strategy, operating models, and process automation. As part of the NEOINSURANCE® team, he helps insurers assess and advance their Agentic AI maturity, identify capability gaps, and translate strategic AI ambitions into practical, value-driven outcomes.