Plug& Talk: IT Operations Excellence with Martin Bielik


Go behind the scenes of 24/7 banking operations with Head of IT Operations Martin Bielik. Learn how automation, monitoring, and public cloud capabilities ensure maximum reliability and performance for digital-first banks.

Operations Focus:

  • Building trust through transparency and full operational visibility
  • Achieving near-100% availability through cloud-native architecture
  • Advanced monitoring and automated incident response
  • The role of accumulated experience in operational excellence
  • Future-proofing operations with AI and big data analytics

IT is the one who needs to serve to the bank, not the bank serve to the IT.

Martin Bielik, Head of IT Operations

Learn more about Plug& BaaS

Explore Plug& BaaS to integrate scalable fintech solutions and elevate your digital banking strategy.


Our experts in this topic