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3-min read • 14 Jan 2025
Customer Centricity
Customer Experience
Digital
Financial Services
CRDM
Banking
APAC
Winning Customer Loyalty in a Digital-First Era: Strategies for Financial Services
Written by Rahul Bansal and Alexander Kling
Transcend Engagement
Download our ebook and unlock strategies that can elevate customer experience to the next level.
Transcend Engagement
Download our ebook and unlock strategies that can take your banking services to the next level.
Our Experts In This Topic
OUR EXPERT
Rahul Bansal
Partner, Global Head of Retail and SME Banking
Rahul leads Synpulse’s retail and SME banking practice. He played a key role in launching Singapore’s newest digital-native bank. He specialises in large-scale digital transformation programmes, focusing on accelerating neobank development and modernising retail banking platforms.
OUR EXPERT
Alexander Kling
Managing Director, Head of Strategy & Transformation, and Head of Retail & SME Banking Consulting, APAC
Alexander is a Managing Director at Synpulse, leading Strategy & Transformation and the Retail & SME Banking practice in APAC. With 20 years in financial services, spanning top-tier strategy consulting and banking across Asia, Europe, and the Middle East, he delivers end-to-end strategy and transformation. He advises senior leaders on digital innovation, challenger models, and market entry, bridging strategy, business, and technology.
Related Contents
Loading insights...
3-min read • 14 Jan 2025
Customer Centricity
Customer Experience
Digital
Financial Services
CRDM
Banking
APAC
Winning Customer Loyalty in a Digital-First Era: Strategies for Financial Services
Written by Rahul Bansal and Alexander Kling
Transcend Engagement
Download our ebook and unlock strategies that can elevate customer experience to the next level.
Transcend Engagement
Download our ebook and unlock strategies that can take your banking services to the next level.
Our Experts In This Topic
OUR EXPERTRahul Bansal
Partner, Global Head of Retail and SME Banking
Rahul leads Synpulse’s retail and SME banking practice. He played a key role in launching Singapore’s newest digital-native bank. He specialises in large-scale digital transformation programmes, focusing on accelerating neobank development and modernising retail banking platforms.
OUR EXPERTAlexander Kling
Managing Director, Head of Strategy & Transformation, and Head of Retail & SME Banking Consulting, APAC
Alexander is a Managing Director at Synpulse, leading Strategy & Transformation and the Retail & SME Banking practice in APAC. With 20 years in financial services, spanning top-tier strategy consulting and banking across Asia, Europe, and the Middle East, he delivers end-to-end strategy and transformation. He advises senior leaders on digital innovation, challenger models, and market entry, bridging strategy, business, and technology.