Fraser Wilkie is Executive Director and Head of Experience Design at Synpulse8, leading design strategy and delivery across Asia. With over 20 years of experience crafting digital solutions for financial services globally, Fraser specialises in creating intuitive, user-centric experiences that drive engagement and business impact. His work spans end-to-end design, from research and prototyping to implementation.
OUR EXPERT
Rahul Bansal
Partner, Global Head of Retail and SME Banking
Rahul leads Synpulse’s retail and SME banking practice. He played a key role in launching Singapore’s newest digital-native bank. He specialises in large-scale digital transformation programmes, focusing on accelerating neobank development and modernising retail banking platforms.
OUR EXPERT
Alexander Kling
Managing Director, Head of Strategy & Transformation, and Head of Retail & SME Banking Consulting, APAC
Alexander is a Managing Director at Synpulse, leading Strategy & Transformation and the Retail & SME Banking practice in APAC. With 20 years in financial services, spanning top-tier strategy consulting and banking across Asia, Europe, and the Middle East, he delivers end-to-end strategy and transformation. He advises senior leaders on digital innovation, challenger models, and market entry, bridging strategy, business, and technology.
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5-min read • 18 Jul 2024
Customer Experience
Digital
Innovation
Virtual Banking
Banking
Frictionless Future: Harnessing Data to Deliver a Personalised Customer Experience
Written by Neel Chomal, Zheng Hui Lok, Yi Zheng Goh, Andreas Neidhart-Lau, Alexander Kling, Rahul Bansal, and Fraser Wilkie
Ready to transform your digital banking experience?
Download our eBook now to discover how your institution can harness the power of data to create a truly personalised customer journey.
Fraser Wilkie is Executive Director and Head of Experience Design at Synpulse8, leading design strategy and delivery across Asia. With over 20 years of experience crafting digital solutions for financial services globally, Fraser specialises in creating intuitive, user-centric experiences that drive engagement and business impact. His work spans end-to-end design, from research and prototyping to implementation.
OUR EXPERT
Rahul Bansal
Partner, Global Head of Retail and SME Banking
Rahul leads Synpulse’s retail and SME banking practice. He played a key role in launching Singapore’s newest digital-native bank. He specialises in large-scale digital transformation programmes, focusing on accelerating neobank development and modernising retail banking platforms.
OUR EXPERT
Alexander Kling
Managing Director, Head of Strategy & Transformation, and Head of Retail & SME Banking Consulting, APAC
Alexander is a Managing Director at Synpulse, leading Strategy & Transformation and the Retail & SME Banking practice in APAC. With 20 years in financial services, spanning top-tier strategy consulting and banking across Asia, Europe, and the Middle East, he delivers end-to-end strategy and transformation. He advises senior leaders on digital innovation, challenger models, and market entry, bridging strategy, business, and technology.
Insights
Insights
5-min read • 18 Jul 2024
Customer Experience
Digital
Innovation
Virtual Banking
Banking
Frictionless Future: Harnessing Data to Deliver a Personalised Customer Experience
Written by Neel Chomal, Zheng Hui Lok, Yi Zheng Goh, Andreas Neidhart-Lau, Alexander Kling, Rahul Bansal, and Fraser Wilkie
Ready to transform your digital banking experience?
Download our eBook now to discover how your institution can harness the power of data to create a truly personalised customer journey.
Fraser Wilkie is Executive Director and Head of Experience Design at Synpulse8, leading design strategy and delivery across Asia. With over 20 years of experience crafting digital solutions for financial services globally, Fraser specialises in creating intuitive, user-centric experiences that drive engagement and business impact. His work spans end-to-end design, from research and prototyping to implementation.
OUR EXPERT
Rahul Bansal
Partner, Global Head of Retail and SME Banking
Rahul leads Synpulse’s retail and SME banking practice. He played a key role in launching Singapore’s newest digital-native bank. He specialises in large-scale digital transformation programmes, focusing on accelerating neobank development and modernising retail banking platforms.
OUR EXPERT
Alexander Kling
Managing Director, Head of Strategy & Transformation, and Head of Retail & SME Banking Consulting, APAC
Alexander is a Managing Director at Synpulse, leading Strategy & Transformation and the Retail & SME Banking practice in APAC. With 20 years in financial services, spanning top-tier strategy consulting and banking across Asia, Europe, and the Middle East, he delivers end-to-end strategy and transformation. He advises senior leaders on digital innovation, challenger models, and market entry, bridging strategy, business, and technology.
Related Contents
Loading insights...
5-min read • 18 Jul 2024
Customer Experience
Digital
Innovation
Virtual Banking
Banking
Frictionless Future: Harnessing Data to Deliver a Personalised Customer Experience
Written by Neel Chomal, Zheng Hui Lok, Yi Zheng Goh, Andreas Neidhart-Lau, Alexander Kling, Rahul Bansal, and Fraser Wilkie
Ready to transform your digital banking experience?
Download our eBook now to discover how your institution can harness the power of data to create a truly personalised customer journey.
Fraser Wilkie is Executive Director and Head of Experience Design at Synpulse8, leading design strategy and delivery across Asia. With over 20 years of experience crafting digital solutions for financial services globally, Fraser specialises in creating intuitive, user-centric experiences that drive engagement and business impact. His work spans end-to-end design, from research and prototyping to implementation.
OUR EXPERT
Rahul Bansal
Partner, Global Head of Retail and SME Banking
Rahul leads Synpulse’s retail and SME banking practice. He played a key role in launching Singapore’s newest digital-native bank. He specialises in large-scale digital transformation programmes, focusing on accelerating neobank development and modernising retail banking platforms.
OUR EXPERT
Alexander Kling
Managing Director, Head of Strategy & Transformation, and Head of Retail & SME Banking Consulting, APAC
Alexander is a Managing Director at Synpulse, leading Strategy & Transformation and the Retail & SME Banking practice in APAC. With 20 years in financial services, spanning top-tier strategy consulting and banking across Asia, Europe, and the Middle East, he delivers end-to-end strategy and transformation. He advises senior leaders on digital innovation, challenger models, and market entry, bridging strategy, business, and technology.
Frictionless Future: Harnessing Data to Deliver a Personalised Customer Experience - Synpulse