Identification of relevant stakeholders, Planning of interviews and workshops, Provision of documentation for the review (e.g. claims processes).
Survey & Review
Review of the documents provided, Customization of the survey specifically for the client, Online survey / self-assessment with selected participants, Evaluation of the answers from the survey.
Interviews & Focus Groups
Nomination of interview participants and definition of focus groups, Structured, qualitative interviews and moderated focus groups using interview guidelines to collect qualitative inputs.
2-4 workshops to determine the fields of action from the consolidated results, define the measures and calibrate them with stakeholders.
Result Report and Action Plan
External assessment of the Maturity results by Synpulse, Summary of all results in one report, action plan and recommendation for quick wins and execution setup.