Claims Consulting Service

The proverbial ‘moment of truth’ is of highest importance both for the insurance company and for the customer: The process needs to be completed in the shortest possible time for the least cost and with the best possible customer experience.

Are you asking yourself

Is the client satisfied with your claims process, does he get what he expected?
What is the potential for efficiency gains in our claims value chain, what is our STP ratio and what is our leakage?
How can we transform our claims systems and processes?
What is our Target Operating Model for claims?

What you will get from us:

Target architecture for your Claims Operating Model
Identification of automation potential and road map for operationalisation
Analysis of efficiency and cost potential of claims process, also taking the customer’s expectation into account and leakage

Our Approach

Analyse

Analyse the claims process both from the claims department’s and from the client’s view
Interview

Interviews with business owners and key-stakeholders
Business Scoping

Analysis of KPI, processes, workflows, cycle-times and cost-structure
Claims Experience

Workshop series on “claims experience”, on Target Operating Model, automation potential, efficiency potential, workflow
Plan

Development of recommendation and roadmap

Get inspired by our latest insights

What Do Customers Expect in the Event of a Specific Claim?

In a four-part series of articles, we present you with the results of our national survey on customer expectations in the event of a claim. The present report focuses on claims payments and examines the customer perspective.