Claims Excellence

Insurers have always known that the claim is their defining moment, and providing a smooth claims experience is key. Turn your customer journeys into outstanding experiences through the thoughtful selection and management of engagement channels and appropriate messaging to boost customer satisfaction and business performance.

Are you asking yourself

What does claims excellence look like for your business?
How does your claims function compare to competitors in the market?
Is your bottom line being affected by insurance fraud?
Are your claims KPI’s aligned with your claims business vision?
How can digital technology help to optimise your claims process?

What you will get from us:

Identify operational efficiency areas
Target operating model
Current state discovery
Comparative study of competitors including maturity assessment
Implement digital claim technology to support vision

Our Approach

Assessment

In a first step, we conduct a baseline assessment. The as-is analysis is built on extensive interviews with relevant business owners.
Workshops

In stakeholder workshops, we discuss the framework such as design principles, map the capabilities and start ideation.
Recommendations

Based on the outcome of the workshops, we conduct and impact assessment and provide recommendations for the next steps.
Future State

By leveraging our HEALTHINABOX© and INSURANCEINABOX© tool set we find the right-fit solution/product that fits the requirements.
Implementation

We provide guidance in implementation and train your resources to manage changes in the future.

Get inspired by our latest insights

What Do Customers Expect in the Event of a Specific Claim?

In a four-part series of articles, we present you with the results of our national survey on customer expectations in the event of a claim. The present report focuses on claims payments and examines the customer perspective.