Digital Engagement Platforms

Build profitable long-term customer relationships by efficiently integrating and managing different sales and marketing channels through Digital Engagement Platforms to create coherent messaging and improved customer experiences.

Are you asking yourself

Are our customer engagements consistent, coherent and continuous across our sales and marketing channels?
How high is our conversion rate along the customer journey all the way to purchase?
Is our bank able to respond to new customer engagement needs rapidly with little effort and expense?

What you will get from us:

Robust processes and adaptable infrastructure which enables rapid adaptation to changing customer needs
A digital platform which can flexibly integrates existing digital channels to create an omnichannel customer experience
Increased agility to adjust offering components and services, including cost to meet changing customer needs.
Integrate existing and new marketing channels and solutions without the need for extensive adaptation

Our Approach

Customer Journeys Analysis

We analyze the customer journeys focusing on critical points of interaction, engagement processes, and IT infrastructure
Vision Setting

We formulate a target vision and, if required, develop a target offering based on customer workshops
Gap Analysis

We do a gap analysis and develop an implementation concept for processes and infrastructure
Implementation Concept

We evaluate the appropriate Omnichannel and Digital Engagement Platforms
Implementation Management

We manage the technical implementation project