Customizable, web-based GUI for flexible arrangement of key insights for the relationship manager
Customizable, web-based GUI for flexible arrangement of key insights for the relationship manager, on all types of devices (incl. mobile and tablet), with the ability to include external sources of information (API-based)
Data & Analytics ETL (Extract-Transform-Load) stack
Connection of broad range of data sources and leverage of different storage types, incl. real-time streaming especially of customer communication across channels, external market insights and social media Cognitive computing to build context between data and extract content or sentiment Machine learning libraries that allow classification of cases into event types, and corresponding recommender engines to use collective intelligence for next best actions.
Real-time alerting to RMs
Real-time alerting to RMs, weighted by deal size and scored by chance to win - with process automation to track opportunities.