Omnichannel Strategy

Omnichannel management is essential to all insurance companies in an increasingly digitized world. Synpulse can help you identify and optimise your customers’ preferred channels, services and operations to ensure you are prepared for the future.

Are you asking yourself

Do we understand our customers’ preferred channels and services?
How can we know our customers’ preferred touchpoints?
How can we react to the needs of hybrid customers?
How do we create an embedded Omnichannel strategy?
How can we prepare our interaction channels for the future?

What you will get from us:

Speed-up your strategy work with a proven set of templates.
Develop your own Omnichannel principles and strategy.
Define and prioritise your Omnichannel capabilities and initiatives.
Establish a unified understanding across the entire organisation.
Prepare your customer interaction for the future.

Our Approach

Workshops

Data-driven analysis and preparation of senior management interviews
Analysis

Conduct management interviews and summarize key take-aways
Definition

Define Omnichannel principles and respective initiatives
Roadmap

Discuss and define strategy and deduct implementation roadmap

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