Process Assessment & Improvement

Increase your team’s productivity and boost the soft-factors – while lowering your costs. Our holistic and sustainable approach provides an assessment of your current operations provides options to improve your processes with KPI-driven decisions.

Are you asking yourself

How can we increase the utilization of our team?
What is our service catalogue and what services is our team providing to whom?
How can we increase time spent on core tasks?
How can we increase the focus of our employees?
How can we empower our team members to take on more responsibilities?

What you will get from us:

Increased productivity by optimized processes with aligned teams
Decreased efforts on time spent on non-value adding tasks
Decreased single key person dependencies
Increased employee satisfaction

Our Approach

Initial Team Assessment

The current team situation is assessed with regards to management practices, tooling and span-of-control
Process Efficiency Assessment

Current processes are assessed for their suitability to generate the desired output and potential for efficiency gains is identified
Process Efficiency Improvement

Improve process efficiency and effectiveness based on assessment
Key Performance Indicators

Increase team’s workload transparency by defining key performance indicators
Final Progress Review

Conduct regular team standup meetings to review the progress of the teams key performance indicators (e.g. utilization of physical or virtual whiteboards)

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