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Squirro appoints Synpulse as its first global gold partner
Squirro appoints Synpulse as its first global gold partner
Squirro, the AI driven context intelligence and insights solution provider, has announced that Synpulse has become a global gold partner.
Synpulse Strengthens APAC Footprint
Synpulse Strengthens APAC Footprint
Synpulse, an internationally established management consulting company, is strengthening its North Asian management team with the hire of an expert from the private banking and investment management industry. Michael Benz has been appointed as Senior Advisor in Hong Kong.
Synpulse and Additiv Partner to Fast-Track Robo-Advisory Delivery
Synpulse and Additiv Partner to Fast-Track Robo-Advisory Delivery
The partnership aims to deliver Robo-Advisory offerings for financial institutions in Asian emerging markets targeting the retail & affluent client segments.
Synpulse opens new office in Geneva
Synpulse opens new office in Geneva
In addition to its headquarters in Zurich, Synpulse has opened a second subsidiary in Geneva and is now also present in Switzerland’s second largest financial center.
Event: The Pearl of the Orient
Event: The Pearl of the Orient
Synpulse Strengthens APAC Office
Synpulse Strengthens APAC Office
Synpulse is reinforcing its Asian management team with two seasoned experts - Ashley O’Reilly & William Lee have been appointed as Associate Partners in Singapore and Hong Kong, respectively.
Best Solutions & Integration Adviser 2016
Best Solutions & Integration Adviser 2016
Competing with 100 submissions across 16 categories - Synpulse emerged as the winner of the Best Solutions & Integration Advisor for the second consecutive year
Thomas Schaffner appointed as new Partner at Synpulse
Thomas Schaffner appointed as new Partner at Synpulse
Since January 23rd Thomas Schaffner (born 1979) has become a member of Synpulse’s senior management team.

The Magazine

Studies & White Papers

Synpulse regularly exchanges views with science and economy. This cooperation often results in interesting (case)studies, analyses, and market research reports, which are at your disposal for reading in the online archive below.


Newsletter

Masquerades and Cocktails: The Independent Financial Advisory in Singapore
Masquerades and Cocktails: The Independent Financial Advisory in Singapore
The independent financial advisory channel dominates various mature financial markets. In Singapore, over the last 8 years, the market share of the financial advisory (FA) channel has nearly tripled, suggesting a promising contribution to raising the professional standards of financial advisory. What can a firm do to be a leading example of professional financial advisory?
The Winning Model — Governance, Compliance and Risk Management in Digital Transformation
The Winning Model — Governance, Compliance and Risk Management in Digital Transformation
The private banking industry has seen tightening regulatory requirements with a severe impact of non- compliance which puts the work of the control functions in the spot light. Resulting conservative mindsets are slowing down the digital transformation and the enhancement of the digital capabilities at a point where time-to-market is crucial. How can we better manage compliance and risk aspect on the Digital Transformation journey then?
CRS Target Reporting Model: One Size Does Not Fit All
CRS Target Reporting Model: One Size Does Not Fit All
CRS is a cross-jurisdictional regulation that aims to standardize the exchange of client tax information globally on an unprecedented scale. Considering the unique challenges, aggressive timelines and the high likelihood of regulatory changes in the near future, it is clear that an effective and flexible target reporting model for CRS is critical. With financial institutions in Asia feeling the pressure, we study the attributes, drivers and implications of three frequently applied reporting.
Market Radar - Find the Right Robotic Process Automation Solution
Market Radar - Find the Right Robotic Process Automation Solution
The use of virtual workers involving robotic process automation unleashes virtually inexhaustible potential for the optimization of financial institutions. There are several success factors in the use of robotics. With our market-tested evaluation method, we help your company to find the most suitable solution for your specific needs.
Robotic Process Automation: Riding the next wave of Automation
Robotic Process Automation: Riding the next wave of Automation
Fraud risk management is an ever-changing game. With the introduction of new technology and services, risk managers need to stay on their toes and adapt their defence strategy against ever more complex fraud attempts. In Asia Pacific, High Net-Worth Individuals (HNWI) remain a prime target for fraudsters. It is critical for risk managers in the wealth management industry to adopt more effective and efficient measures, leveraging on up and coming solutions. In this article, we highlight the fundamental differences between fraud risk management in wealth management and retail banking.
Leveraging Technology to Combat Fraud in Private Banking
Leveraging Technology to Combat Fraud in Private Banking
Fraud risk management is an ever-changing game. With the introduction of new technology and services, risk managers need to stay on their toes and adapt their defence strategy against ever more complex fraud attempts. In Asia Pacific, High Net-Worth Individuals (HNWI) remain a prime target for fraudsters. It is critical for risk managers in the wealth management industry to adopt more effective and efficient measures, leveraging on up and coming solutions. In this article, we highlight the fundamental differences between fraud risk management in wealth management and retail banking.
3 Key Steps towards Unlocking Client Insights for Private Banking
3 Key Steps towards Unlocking Client Insights for Private Banking
In recent years, Private Banks have embarked on a journey of digitalization with heavy investment on digital platforms. The increased usage of digital applications and channels in Private Banks have enabled client data - and through that, insights - to be collected. However, there are several hurdles that need to be overcome before the potential behind the mountain of data is unlocked. In our latest article, we take a closer look at the common hurdles that private banks face in their journey towards effectively utilizing client insights. We also define the 3 key steps to overcoming these challenges.
Can an Acquisition turn around the profitability of a bank in 5 years?
Can an Acquisition turn around the profitability of a bank in 5 years?
As the wave of consolidation grows in Asia, the question on everyone’s mind is: Will an acquisition lead to success? In our newest article, we compare the performance of three case examples and evaluate their survival and growth strategies to counter the prevalent market forces. We take a closer look at three real-world banks having a similar market footprint, product and services landscape and weigh their performance trends against the banks’ underlying transformation strategies. Click below to read our take on the key success factors of an M&A deal and why we believe a well-structured integration framework is crucial for getting a return on investment.
How to survive the perfect storm: A perspective from an ailing private bank in Asia
How to survive the perfect storm: A perspective from an ailing private bank in Asia
Asia’s competitive and challenging financial industry is undergoing unprecedented change. Due to pressure from regulators and the need for innovation and client differentiation, private banks need to find a way out of the cost trap. It is difficult to sustain the business in the long run with an antiquated operating model. How can they re-define their operating models to survive and succeed in the current environment?

We propose a holistic approach for private banks to deflect costs, target economies of scale and achieve growth.
Implementing CRS: How prepared are you
Implementing CRS: How prepared are you
With the first deadline of 1 Jan 2017 for the rollout of Common Reporting Standards (CRS), many Financial Institutions (FIs) are rushing to comply with new standards endorsed by OECD. With more than 100 countries committed to the CRS, it is critical that FIs are prepared for the shift. Expected benefits include improved tax transparency and increased efficiency. We explore how your organization can be prepared for the upcoming changes
Cracking the Health Insurance Conundrum in Asia
Cracking the Health Insurance Conundrum in Asia
Health insurance premiums in Asia are rising. Yet, the market continues to remain underserved. Furthermore, Synpulse observes lack of the ‘platform’ effect on the management cost structure to process health claims. Insurers do not seek economies of scale which in turn limits their capabilities to leverage market demand and capacity to invest in infrastructure projects for future scalability To crack the conundrum, Synpulse believes the solution lies in a regional shared service approach.
Robo-advisory: Key to the Untapped Mass Affluent Market
Robo-advisory: Key to the Untapped Mass Affluent Market
Over the past few years, a new wave of digital wealth management FinTech firms offering automated investment advisory services have started to gather the attention of the industry. This automated investment advisory solution has seen substantial market share growth over the past few years, and is projected to gain even more traction going forward.
In Search of a Transformed Advisory Experience
In Search of a Transformed Advisory Experience
The advisory experience is an obvious but underappreciated competitive advantage in Singapore and Hong Kong. Advisory tools today barely support a differentiated and customer-centric advisory experience. To support the transformation of the advisory experience, Synpulse keeps an active radar for advisory complements —tool capabilities to support FA reps in the advisory journey and further open up the value aperture.
Is Financial Advisory in Insurance a dying career?
Is Financial Advisory in Insurance a dying career?
Following the release of the white paper discussing the financial advisory process for insurance in Hong Kong and Singapore, Synpulse encountered several discussions surrounding the recruitment and retention of financial advisor representatives (FA reps).

The key question put forth was — how can the industry and/or insurer attract promising FA reps and retain them? This question is critical to answer...
External Asset Managers in Singapore and Hong Kong – addressing custodian banks’ challenges on EAM service offering
External Asset Managers in Singapore and Hong Kong – addressing custodian banks’ challenges on EAM service offering
The External Asset Manager (EAM) business model is said to be the future of wealth management in Singapore and Hong Kong. However, are custodian banks making enough improvements to provide optimal support for EAMs? Read on to learn how Synpulse proposes a holistic approach for both small and bigger custodian banks to invest into their operating models to leverage their EAM business.
Regulatory change management for investment suitability and beyond: A business differentiator
Regulatory change management for investment suitability and beyond: A business differentiator
Most global and local private banks in Asia are continuing to invest heavily in their operations in order to keep pace with the agility needed to service the growing market of Asian multi-millionaires. As digitally savvy and wealthy customers look out for more sophisticated engagement via online channels, banks also strive to find smarter ways to on-board these new channels and scale them across markets while being compliant.
Four Lessons from Customers on Advisory
Four Lessons from Customers on Advisory
While a lot of attention has been dedicated to the professionalism of advisors and digital journeys, the advisory journey is a poorly explored area in terms of customer engagement and market differentiation. Synpulse conducted an online survey with working professionals to test their reaction towards the advisory process. The outcome is summarized in four lessons where tangible ways to open up the value aperture in the advisory process are highlighted.
A Fair Buy
A Fair Buy
In collaboration with GoBear, Asia’s only free metasearch engine for financial and insurance products, we explore how fairness plays an important part of customer purchase journey and its effects.
The Psychology behind Attitudes & Behavior: Implications on the Customer Journey
The Psychology behind Attitudes & Behavior: Implications on the Customer Journey
Implications on the Customer Journey
In this newsletter, we explore how a customer journey could be aligned with the inner workings of the mind and behavior. A casual survey was conducted to see how one would respond to an unforeseen event in their lives. Read to find out more.
Front Digital, Back Manual - the digital banking pitfall?
Front Digital, Back Manual - the digital banking pitfall?
Asian banks have relied on traditional branch-banking, face-to-face business model for many decades. However, the availability of new technologies and recent emergence of competition from fintech companies have prompted banks to take a new look on the client relationship model. Riding on the digital transformation wave that is sweeping across the industry, many banks in Asia have started their own digital journeys.
How Has The Direct Digital Channel Fared?
How Has The Direct Digital Channel Fared?
The digital direct channel has by far been underdeveloped despite its huge potential in Singapore. In life insurance industry however, only a small percentage of all new business premiums were sold through direct channels. This is in spite of the market having a ready and sizeable demand for online distribution, as outlined in our previous article.
A Ready Market For Digital Distribution
A Ready Market For Digital Distribution
In the history of disruptive innovation, 2015 could be the turning point for the insurance industry. A Chinese online insurer was ranked first in a global FinTech list. An online insurance start-upfrom UK won an award for FinTech Innovation of the Year. Innovationlabs have been opened one after another in Singapore by insurers with deep pockets and pragmatic vision.
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